FAQ

 Shipping & Delivery

How long does shipping take?

Shipping typically takes 7-20 business days, depending on your location and order volume. 

 

Where do you ship from?

We ship from several trusted fulfilment centres located in the UK, EU, and Asia. Your order will be sent from the centre best able to deliver your items quickly.

 

Do you ship internationally?

Yes, we ship worldwide. Shipping times vary depending on location.

 

Products & Sizing

Are your items true to size?

Most items run true to size, but we always recommend checking our size guide for the most accurate fit.

 

Do you have a size guide?

Yes — you’ll find a detailed size guide on our size guide page.

 

What materials are your products made of?

Materials vary by item. You can find fabric information listed in each product description.

Will the colours look the same in person?

Yes, but please note that slight variations may occur due to lighting and device screen settings.

Do you restock sold-out items?

Some items may be restocked, but many of our pieces are limited-run. To avoid missing out, we recommend buying while your favourite item is still available.

Do you offer plus sizes?

We are working on expanding our size range. Some items already include plus-size options — check the size selection on the product page.

Orders & Payments

What payment methods do you accept?

We accept major debit/credit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.

 

Can I  cancel my order after placing it?

Orders are processed quickly, but if you contact us within 12 hours, we’ll do our best to cancel the order.

 

Can I update my shipping address after ordering?

Yes — contact us as soon as possible. If the order hasn’t been shipped yet, we can update the address.

I didn’t receive a confirmation email — what do I do?

Please check your spam/junk folder. If you still can’t find it, contact us and we’ll resend it.

Why was my order automatically cancelled?

Orders may be cancelled if the payment fails or the billing information doesn’t match. You can try placing the order again with updated details.

Returns 

 

How long does it take to process a refund?

Refunds are typically processed within 1-10 business days after your refund is issued.

 

What do I do if I receive a damaged or incorrect item?

Please contact us within 48 hours with photos, and we will arrange a replacement or refund immediately.

 

Store Policies & Support

 

Is your website secure?

Yes — our website uses SSL encryption and secure checkout to protect your information.

 

How can I contact customer support?

You can reach us via email or through our contact form. Our support team typically replies within 48 hours.

Do you offer discounts or promotions?

Yes — follow our social media or sign up for our newsletter to receive exclusive offers.